For workshops
Less phone, more wrenching.
Customers book online, bring their bike with a QR code and see for themselves when it is ready. Your mechanics work through a plan that knows capacity, parts and approvals.
What eats time in a workshop
“Is my bike ready?”
Every call interrupts. With online order status, customers see for themselves whether their bike is received, in progress, waiting for parts or ready – and get the “ready for pickup” message automatically.
Diaries and double bookings
Online bookings, desired dates from intake and planned slots all pass through the same capacity check. What is full is not offered online.
Approvals and extra work
If the total exceeds the customer’s approval, the order automatically goes back to “estimate” and waits for re-approval – documented with type, time and remark.
Parts nobody ordered
Parts from workshop orders feed the reorder suggestion as demand; if a customer is waiting for something nobody has ordered, Servelta reminds you.
How an order runs
From online booking to pickup – every step in the system, no paper slips.
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Booked online
Service package, time window, bike and photos; confirmation with QR code by e-mail.
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Check-in
Scan the QR code, the workshop order with bike record is created; assign a bay.
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Intake and suggestions
Checklist points, wear suggestions from measurements and maintenance plan, cost estimate with approval limit.
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Work and parts
Work through the lines, withdraw parts with serial numbers; “waiting for parts” until goods arrive.
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Done
Completion, message to the customer by e-mail or SMS, online status “ready for pickup”.
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Pickup and billing
Billing at the register or by invoice – also to lessors or insurers; confirm pickup, the bay becomes free.
Servelta also brings
Related feature areas
- Bike record per vehicle with history, frame number, measurements and earlier recommendations
- Check the service budget of leased bikes by frame number; Leasing-Check for third-party contracts
- Insurance claim on the order with reporting deadline, cost estimate and billing with the insurer
- Documents in German and English: order confirmation, cost estimate, repair tag, pickup slip
- “Service due” invitations with prefilled online booking
- Calls with customer context via 3CX, share workshop orders in the team chat
See Servelta in your own shop?
We walk you through Servelta using your workflows – point of sale, workshop, leasing or all of it. No obligation, at a time of your choosing.