Feature area
Customer retention and reminders
Customers learn when their bike is ready or their goods have arrived, collect points when buying and receive service invitations – always only with the consent the law requires.
Loyalty points, e-mail and SMS notifications with consent, contact history, tickets and follow-up reminders.
Part of the Servelta desktop with its own apps, permissions, KPIs and privacy declarations.
Notifications
- Service messages “workshop done”, “goods arrived”, “bike ready for pickup”, pickup reminder – by e-mail or SMS
- SMS via seven.io or sipgate with delivery status
- Marketing only with double opt-in or documented existing-customer marketing (§ 7 (3) UWG) with an unsubscribe link in every message
- Consents with wording, version, time and source; a withdrawal is stored as an objection
- “Service due” reminder with an invitation to book online; birthday assistant
Loyalty, tickets, follow-ups
- Loyalty as a points account: points per euro or percent, minimum amount, expiry; redeemed as a bonus voucher
- Contact history with calls, messages and cases; tickets for requests and complaints
- Follow-up reminders on any record with a notification when due
- Self-service customer sign-up on a terminal in the shop – the customer enters their data, you review and confirm
See Servelta in your own shop?
We walk you through Servelta using your workflows – point of sale, workshop, leasing or all of it. No obligation, at a time of your choosing.