Feature area
Telephony with 3CX
Every phone number has a “Call” button: your own phone rings, then the PBX dials. When a customer calls, Servelta shows them with their open workshop orders and rentals – before you pick up.
Click-to-call through your own phone, caller identification with the customer and open cases, calls in the contact history.
Part of the Servelta desktop with its own apps, permissions, KPIs and privacy declarations.
Functions
- 3CX V20 with AI Edition via the Call Control API; extension per user, device of choice (desk phone, app, web client)
- Call notice for incoming calls with the matching customer; one click opens the customer
- Finished calls with duration and note in the contact history; “My calls” for the last 30 days
- API key stored encrypted only; call log deleted after 90 days (configurable)
See Servelta in your own shop?
We walk you through Servelta using your workflows – point of sale, workshop, leasing or all of it. No obligation, at a time of your choosing.